Refund policy
INJIYA Return & Refund Policy
At INJIYA, we are committed to providing premium, 100% natural stevia products. If you're not entirely satisfied with your purchase, we offer a 30-day return policy to ensure your satisfaction.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Condition: The product must be unopened, unused, and in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required.
Initiating a Return
To initiate a return:
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Contact Us: Email us at injiyastevia@gmail.com within 30 days of receiving your order.
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Return Authorization: We will provide you with a return authorization and detailed instructions.
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Return Shipping: Send the product to:
INJIYA Returns Department
78, SKR Swastik Residence
Beside Vijan Mahal Hotel
In front of Anantara, Tilheri
Jabalpur, Madhya Pradesh – 482020
Damages and Issues
Inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong product, contact us immediately at injiyastevia@gmail.com. We will assess the issue and provide a resolution.
Exceptions / Non-returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or Used Products: Items that have been opened or used.
- Perishable Goods: Such as food items.
If you have questions about specific items, please contact us.
Exchanges
To exchange a product, initiate a return for the original item and place a new order for the desired product.
Refunds
Once we receive and inspect your return:
- Approval: If approved, a refund will be processed to your original payment method within 10 business days.
- Processing Time: Please note, it may take additional time for your bank or credit card company to post the refund.
If you haven't received your refund after 15 business days, please contact us at injiyastevia@gmail.com.
Contact Us
For any questions or concerns regarding returns or refunds, please reach out to us at injiyastevia@gmail.com.